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Contact

Do you have a question or complaint?

We are here for you on working days from 08:30 till 17:30! You can reach us by telephone or e-mail.

Please note: questions considering your order status can best be asked by e-mail: helpdesk@gift-solutions.nl. Always mention your username.

Do you have a defective product? Then also contact us by e-mail: helpdesk@gift-solutions.nl.

Helpdesk phone number: +31(0)72-30 30 570
Helpdesk e-mail address: helpdesk@gift-solutions.nl

Address
www.gift-solutions.nl
T.a.v. afdeling Helpdesk
Westerweg 134
1906 EN Limmen

Process

Your employer decided that this year you can choose your own christmas gift! You received a gift certificate, on the homepage you can log in with the username ('gebruikersnaam' on the Dutch voucher) and password ('wachtwoord' on the Dutch voucher) that you found on this gift certificate.

Now you can choose from the many products! You can shop, until your balance is 0.

When you're done shopping, don't forget to click on the order button in your shopping cart and leave you information. We only use your information for shipping purposes.

When you filled out all the fields and you finshed your order, you will get a confirmation e-mail. As soon as we ship your package, you will get another e-mail. Usually your package will be delivered in only a couple of working days.

Frequently asked questions

Underneath you will find the questions that we get asked the most. Is your question not here? Please don't hesitate to contact us.

What do I do with the Geschenk met Verhaal gift certificate that I received?

I received a Geschenk met Verhaal gift certificate from my employer, but the expiration date has passed, now what?

My balance is 0, now what?

How does Geschenk met Verhaal work?

What is a 'klavertje'?

How is my order processed?

What is the delivery time of an order?

How will my order be delivered?

How long will my package be available at the post office?

My package got sent back to you, now what?

I did not receive my order, can I trace my package?

I received the wrong article, now what?

My gift is damaged, now what?

My gift is defect, now what?

My gift is incomplete, now what?

What is my warranty?

Can I exchange my gift?

I need to fill in my personal data when I place an order, what happens with my information?

I get a cookie warning, what are cookies?

I got an error during my shopping, now what?

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